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Logo Secret Of Samui, Koh Samui, Body care, facial care, hair care, ski care, natural product

Business and privacy Policy

General terms and conditions of sale for the Secret Of Samui online store

 

Welcome to the Secret Of Samui online store. We are a cosmetics company based in Thailand, specializing in the manufacture and sale of high-quality natural skincare products. We are pleased to offer our products on our online store. By placing an order on our website, you agree to the following general terms and conditions of sale.

 

1. Orders: Orders placed on our website are considered final and can only be canceled in cases provided by law. We reserve the right to refuse any order for any reason, including suspicion of fraud or violation of these general terms and conditions.

 

2. Prices and Payment: The prices of our products are listed in Thai baht and include all applicable taxes. Shipping costs are the responsibility of the buyer and will be added to the total amount of the order. We accept payments by credit card, PayPal, and Opn Payments. Payments must be made in Thai baht.

 

3. Delivery: We ship our products within Thailand only. Shipping costs vary depending on the amount of the order. Delivery times also vary depending on the location of delivery and can take up to 5 business days. We are not responsible for delays caused by carriers.

 

4. Returns and Refunds: No returns can be made for reasons of hygiene, except if the product is defective. If you receive a defective product, please contact us within 7 days of receiving your order and provide us with photographic evidence that the problem comes from the product and not the carrier. If the product is deemed defective, we will refund the total amount of your order. Return costs will be borne by Secret Of Samui. We also wish to inform you that we do not accept any returns for allergic reactions. It is important that you carefully examine the ingredients of each product before making your purchase. We provide complete information on the ingredients of each product on our website so that you can make an informed decision before placing your order. We encourage you to carefully read allergy information before purchasing a product. We will not be responsible for allergic reactions caused by the use of our products. If you have concerns about allergies, we recommend that you consult a healthcare professional before using our products. We are confident that our products will meet your expectations in terms of quality and performance.

 

5. Intellectual Property: The content of the Secret of Samui website, including but not limited to text, graphics, images, logos, buttons, icons, images, audio clips, digital downloads, and software, belongs to Secret of Samui or its third-party content providers and is protected by Thailand and other countries' intellectual property laws. Unauthorized use of any copyrighted material, trademark, or other intellectual property may constitute a violation of the law. Secret of Samui respects the intellectual property rights of others, and we ask that you do the same. Wix is a registered trademark of Wix.com, Inc. and is used under license. Unauthorized use of the Wix trademark is strictly prohibited. The images used on this website come from various online image providers such as Unsplash and Pexels. These images are used under license, and the copyright belongs to their respective owners. Unauthorized use of these images may constitute a violation of copyright and other intellectual property laws. All copyrights, trademarks, patents, and other intellectual property rights on our website and its content are the property of Secret of Samui or its third-party content providers. Without prior written permission from Secret of Samui, the use of any content on our website, including reproduction, modification, distribution, transmission, republication, display, or performance, is strictly prohibited.

 

6. Responsibility:

Responsibility of the online store:

We are responsible for the quality and compliance of our products with the safety standards in the country where we operate. We are committed to addressing any concerns of our customers regarding the quality, safety, and performance of our products. However, we will not be held responsible for damages resulting from improper use of our products or non-compliance with usage instructions. We will also not be responsible for indirect or consequential damages caused by the use of our products.

Responsibility of the buyer:

The buyer is responsible for the proper use of our products in accordance with the provided usage instructions. It is the buyer's responsibility to inquire about the composition of the products and ensure they are not allergic to any specific ingredient before purchasing our products. We will not be responsible for allergic reactions or any other adverse effects caused by the use of our products if the buyer has not checked the complete ingredient list before purchasing. We recommend that the buyer carefully read all information provided on our website before placing an order. We will also not be responsible for damages caused by improper use of our products, including non-compliance with usage instructions, excessive use, or use for a purpose other than intended.

Limitation of liability:

Our total liability for any claim related to our products will not exceed the amount paid by the buyer for the product in question. We will not be responsible for indirect, consequential, or immaterial damages caused by the use of our products. We will also not be responsible for damages caused by delivery delays or delivery errors caused by carriers.

Applicable law:

These liability policies are governed by the laws in force in the country where we operate. Any disputes related to our products will be subject to the jurisdiction of competent courts in the country where we operate.

 

7. Modifications of the general terms and conditions:

We reserve the right to modify these general terms and conditions at any time. The modifications will take effect immediately after they are published on our website.

 

By placing an order on our site, you agree to these general terms and conditions of sale. If you have any questions or concerns, please do not hesitate to contact us.

General terms & conditions of sale

Data policy 

At Secret Of Samui, we take the protection of your personal data very seriously. We are committed to protecting the confidentiality and security of your personal data in accordance with applicable data protection laws. This data protection policy describes how we collect, use, process, and share your personal data.

Data collection

We collect the following personal data when you create an account or place an order on our website:

• Your full name

• Your shipping and billing address

• Your email address

• Your phone number

• Your payment information

We also collect data automatically when you use our website, such as your IP address, browser type, language preferences, access time, and pages you visit.

 

Data usage

We use the personal data you provide us to process and deliver your orders, provide you with quality customer service, personalize your shopping experience on our website, and keep you informed of offers and promotions. We also use the data we collect automatically to improve our website, detect fraud and suspicious activities, and protect the security of our users.

 

Data processing and storage

We store your personal data as long as necessary to achieve the purposes for which we collected them, including fulfilling any legal, regulatory, tax, accounting, or auditing obligation. We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, or unauthorized alteration.

 

Data sharing

We do not share your personal data with third parties except in the following cases:

• When we have your explicit consent to share your personal data;

• When it is necessary to process your order or to provide customer service;

• When we are required to share your personal data to comply with a legal obligation.

 

Your rights

You have the right to request access, rectification, or deletion of your personal data. You also have the right to request the restriction or objection to the processing of your personal data.

 

If you have any questions or concerns regarding our data protection policy or if you want to exercise your rights, please contact us at sales@asiaecocorp.com .

 

Policy changes:

We reserve the right to modify this data protection policy at any time. We encourage you to regularly review this policy to ensure that you are aware of any changes.

Data policy

Privacy policy 

At Secret Of Samui we are committed to protecting your privacy. We have developed this privacy policy to inform you of how we collect, use, and protect the personal information you provide to us.

 

Collection of Personal Information:

When you place an order on our site, we collect personal information that you provide to us such as your name, mailing address, email address, and phone number. We use this information to process your order, contact you in case of any order issues, respond to your support requests, and send you promotional offers.

 

We do not collect any financial information such as credit card numbers. All financial transactions are processed by trusted third parties such as PayPal and Opn Payments, who have their own privacy policies.

 

Use of Your Personal Information:

We use your personal information to process your order and to enhance your shopping experience on our site. We may also use this information to contact you in case of any order issues, respond to your support requests, and send you promotional offers.

 

Protection of Your Personal Information:

We take the security of your personal information very seriously and use appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

 

Disclosure of Your Personal Information:

We do not sell, rent, or share your personal information with third parties, except in the following cases:

 

If required by law or a court order;

If necessary to protect our rights, property, or safety;

If necessary to investigate fraud or illegal activity.

 

Cookies:

We use cookies on our site to enhance your shopping experience. Cookies are text files that are placed on your computer or mobile device when you visit our site. Cookies allow us to recognize you when you return to our site and provide you with a personalized shopping experience.

 

Changes to the Privacy Policy:

We reserve the right to modify this privacy policy at any time. The changes will take effect immediately upon being published on our site.

 

If you have any questions or concerns about our privacy policy, please do not hesitate to contact us. We will be happy to answer any questions you may have.

Private policy

Return and refund policy: 

 

We are delighted to offer you quality products and are confident that you will be satisfied with your purchase from Secret Of Samui. However, if for any reason you are not satisfied with your order, please take note of our return policy below.

 

No returns can be made for hygiene reasons. This includes the entire range of products.

 

Nevertheless, if you receive a defective product, please contact us within 7 days of receiving your order. We ask that you provide proof in the form of an image that the problem is with the product and not the carrier. If the product is deemed defective, we will refund you the full amount of your order. Return costs will be borne by Secret Of Samui.

 

If the product was damaged during transport, please contact the carrier to file a claim. We recommend that you keep the original packaging and all labels until you are sure.

 

We would also like to inform you that we do not accept any returns for allergic reactions. It is important that you carefully review the ingredients of each product before making your purchase. We provide comprehensive information about the ingredients of each product on our website so that you can make an informed decision before placing your order. 

We encourage you to carefully read the allergy information before purchasing a product. We will not be liable for any allergic reactions caused by the use of our products. If you have any concerns regarding allergies, we recommend that you consult a healthcare professional before using our products. We are confident that our products will meet your expectations in terms of quality and performance.

 

Thank you for your trust in Secret Of Samui, and we are delighted to offer you superior quality products. If you have any questions or concerns about our return policy, please do not hesitate to contact us.

Return and refund policy
Cancellation policy

Cancellation Policy: 

 

At Secret Of Samui, we strive to provide our customers with the best possible service and products. However, due to the nature of our business and the processes involved in fulfilling orders, we regret to inform you that we are unable to accept cancellations. 

 

Once an order is confirmed, it cannot be cancelled. This policy is in place to ensure that we can provide efficient and timely service to all of our customers, and to prevent any unnecessary delays or complications in the order fulfillment process.

 

We apologize for any inconvenience this may cause, and we appreciate your understanding. If you have any questions or concerns about your order, please do not hesitate to contact us at sales@asiaecocorp.com

 

Thank you for choosing Secret Of Samui. We appreciate your business and look forward to serving you in the future.

Gift Vouche Policy

Gift Voucher Policy

 

At Secret of Samui, we offer gift certificates for purchase on our online store. Please read the following policies carefully before purchasing a gift certificate.

  • The gift certificate can only be redeemed for purchases made on our online store or at the Secret of Samui store in Koh Samui, Thailand. 

  • The gift certificate is valid for a period of 6 months from the date of purchase. After this period, the gift certificate will expire and cannot be used for any further purchases.

  • The gift certificate is non-refundable and cannot be exchanged for cash or any other form of payment.

  • If the total value of the purchase exceeds the value of the gift certificate, the remaining balance must be paid by the customer.

  • If the total value of the purchase is less than the value of the gift certificate, the remaining balance cannot be redeemed for cash or any other form of payment.

  • The gift certificate cannot be combined with any other promotions or offers.

  • Lost or stolen gift certificates cannot be replaced or refunded.

  • The gift certificate is non-transferable and cannot be resold or used for commercial purposes.

By purchasing a gift certificate from Secret of Samui, you agree to these terms and conditions. If you have any questions or concerns, please contact us at sales@asiaecocorp.com . 

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